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NEW QUESTION: 1
What are two ways to customize basic Salesforce Reports using Lightning Experience? (Choose two.)
A. By adding a Lightning Component
B. By adding a filter
C. By adding links to external pages
D. By adding a chart
Answer: B,D
NEW QUESTION: 2
Proactive retention is applicable when a customer is_____________.
A. in a collections process
B. a high value customer
C. likely to churn
D. initiating contact to churn
Answer: D
NEW QUESTION: 3
조직에서 헬프 데스크를 아웃소싱 했습니다. 다음 중 SLA에 포함시키는 것이 가장 바람직한 지표는?
A. 전화에 응답하는 상담원 수
B. 헬프 데스크에보고 된 인시던트 수
C. 첫 번째 통화에서 해결 된 인시던트 비율
D. 전체 사용자 수
Answer: C
Explanation:
설명:
서비스 수준 (성과) 지표에 관한 것이므로 첫 번째 통화에서 해결 된 인시던트의 비율이 관련성이있는 유일한 옵션입니다. 선택 사항 A, C 및 D는 헬프 데스크 서비스의 품질 척도가 아닙니다.
NEW QUESTION: 4
Dynamics 365 for Customer Serviceの実装をカスタマイズしています。
コールセンターマネージャーは、コールセンターエージェントごとに、解決されたケースの月別の数を含む視覚的な表現を必要とします。グラフは、到達圏内のすべてのユーザーに表示される必要があります。
チャートを作成する必要があります。
どの3つのアクションを順番に実行する必要がありますか？回答するには、適切なアクションをアクションのリストから回答領域に移動し、正しい順序に並べます。
Answer:
Explanation:
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